Frequently Asked Questions

Get the answers to all your questions and if you have any other queries then please don’t hesitate to contact ARCA JHB and a member of the team will be happy to help.
Does my Medical Aid cover my treatment?
Yes, as addiction is classified as a medical disease, and hence falls under the category of “prescribed minimal benefits” most medical aids cover this cost. We will get the necessary authorization from your medical aid society.
Can a program be designed to accommodate my special needs/circumstances?
Yes, various components of our program can be done on an outpatient basis, or at times to accommodate individual needs.
How does ARCA JHB work with Insurance companies?
The intensity and duration of treatment offered at ARCA does not fit the requirement imposed by insurance. We do not place any limits on the individual, group and family sessions and psychiatric visits and these services are offered for the full six-month duration. ARCA however will provide an itemized bill for you to claim reimbursement. The amount of reimbursement is based on the type of policy and the services used.
How does ARCA JHB measure success?
Addictive disorders impact the patient and their families in multiple ways. Measuring success is not just about helping patients stop the alcohol or drugs. At ARCA we measure success by looking at several parameters including sobriety, family and social relationships, work and educational functioning and developing recovery support.
Do need to take this medication for the rest of my life?
No you do not. We do recommend that you continue to take the anti-craving medication for a period to be discussed and agreed upon with our medical practitioner.
How does ARCA program differ from others?
We consider addictive disorders as a chronic medical disease with a strong behavioural component. Any request for help should be treated as a crisis and ARCA provides same day appointments. We medically detox patients to provide relief from the withdrawal, anxiety and restlessness. We then seamlessly start you on anti-craving medications to block the cravings for alcohol or drugs. One of the most effective relapse prevention therapies is Cognitive Behavioral Therapy which is utilised at ARCA JHB.
What can I expect from ARCA Experience?
A caring well-trained professional team offering you state -of-the -art individualized treatment from day one to the end of the program. Each member of the team works with you to achieve your goal of long-term recovery. You and your identified family members have access to our treatment team at the clinic on weekdays and via phone or email 24 hours a day.
Why medications?
Medications are critical during the detox process. ARCA considers ‘cold turkey’ detox as inhumane which may compel the patient to discontinue treatment. The detox medications provide relief from the withdrawal symptoms and protection from potentially life -threatening effects like seizures. Medications are equally critical to blunt the cravings that can reoccur during treatment. When cravings are effectively controlled the patient becomes more engaged in long-term recovery through individual, group and family counseling.
Special meals?
As pre-arranged, special meals eg Halaal or Kosher will be catered for.

ARCA Experience

I would highly recommend Arca Jhb to any substance user that would like to make a change in their life. The counselling and treatment provided at Arca is excellent. The rehabilitation helps you overcome your addiction in a healthy way.

You learn how to cope and deal with everyday life. In a few days of being at Arca, I could see a big change and difference in my family member’s life. His entire outlook on life had changed and he had become a new person with a vision and purpose.

The counsellors and staff at Arca Jhb are very dedicated and committed. They always have the patients best interest at heart.